Shellharbour Village Medical Practice (SVMP) is located in the Shellharbour Village retail region at Shop 1 & 2, 33 Wentworth street surrounded by the picturesque shellharbour village beach, parks, school and harbour.
At Shellharbour Village Medical Practice (SVMP) you will find all the modern and comprehensive healthcare facilities with the approach of the traditional medical practice were you will be treated as an individual to your specific needs and not as a number or as part of the masses.
The doctors and staff at Shellharbour Village Medical Practice (SVMP) are committed to the community and illawarra region as all staff members are from the local region who understands the people and their requirements.
Shellharbour Village Medical Practice (SVMP) is a medical practice business with the principle to provide comprehensive health care needs for patients in one location, along with medical practice the location contains pathology services for patients comfort, all with easy access and welcoming modern environment.
At Shellharbour Village Medical Practice (SVMP) you are able to build relationships with your doctor / nurse and support staff where you will not be treated as just another patient, with the commitment to ensure the best comprehensive medical healthcare and comfort for all patients.
Please call to make an appointment. We will endeavour to accommodate your preferred time. Emergencies will always be given priority, and our receptionist will attempt to contact you if there is any unforeseen delay or the GP has been called away.
Longer consultations are available. Please let the receptionist know if you require extra time.
If you or a family member requires an interpreter, please let us know when you make your appointment and we can organise this for you.
If you no longer require an appointment please notify reception staff.
Shellharbour Village Medical Practice is a bulk billing practice.
Health care card and Pension card holders, please show your Valid Card to reception.
Treatment room and procedure fees may apply to patients, please discuss the specific associated costs with the GP.
We ask that all accounts are settled at the time of consultation.
Non Medicare cardholders fees are as per below. All fees must be settled at time of consultation
Duration of Consultation | Cost to Patient | Medicare Rebate | Out of Pocket |
|---|---|---|---|
Call the practice for further information | Fees Apply s | $0.00 | Fees Apply |
To ensure the highest standards of practice, all requests for prescriptions and referrals will require you to make an appointment with your doctor, it is not possible to obtain repeat prescriptions over the phone.
Please be aware that referrals cannot be backdated
The doctor will advise when they expect the results to arrive at the practice. Speak with the receptionist to book a follow up appointment.
Please be aware that the Privacy Policy prevents staff from discussing results over the phone.
Shellharbour Village Medical Practice (SVMP) is committed to preventative care. The doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. Please let our Doctor or staff know if you do not wish to be part of this system.
After Hours Service
For care outside of surgery hours, please call the Wollongong Radio Doctor on 4228 5522.
In an emergency please call
Ambulance Service on 000
Shellharbour Hospital 4296 6666
Wollongong Hospital 4222 5000
Privacy
Our doctors and staff collect information from patients primarily to provide proper care and treatment.
Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the 10 National Privacy Principles available at www.privacy.gov.au/health/index.html
All staff members are bound by our confidentiality policy.
Suggestions and Complaints
If you have a problem we would like to hear about it. Please feel free to talk to your doctor. You may prefer to email us on info@svmp.com.au or use our suggestion box.
We take your concerns, suggestions and complaints seriously, for unresolved complaints, you may wish to contact:
Health Care Complaints Commission
Complaints can be lodged by writing to:
The Commissioner
Locked Mail Bag 18
STRAWBERRY HILLS NSW 2012
Or call 1800 043 159 for more information
Website: http://www.hccc.nsw.gov.au/